DASTRA
English
English
  • What is Dastra
  • 🇪🇺USEFUL REMINDERS
    • What is GDPR ?
    • GDPR key concepts
      • Personal data
      • Record of processing activities (ROPA)
      • Privacy impact assessment
      • Data retention period
      • Data Subject Rights (DSR)
      • Privacy by design and by default
      • Security measures
      • Data breach notifications
    • Risk management
      • Definition of risks
      • Risk assessment
      • Vendor risk management
  • 🧑‍🎓GETTING STARTED
    • Setting up
      • Create and set up a workspace
      • Create and set up organizational units
      • Appointing a DPO
      • Add a lead authority
      • Invite users
      • Managing roles and permissions
      • Create and assign teams
      • Frequently asked questions
    • Tutorial
      • Step 1: Setting up
      • Step 2: Map your personal data processing and draw up a register
      • Step 3: Managing risks
      • Step 4: Prioritize actions
      • Step 5: Implement internal processes
      • Step 6: Document compliance
    • Support
      • The dastronaut's assistant
      • Online help
      • Request support
      • The customer support process
  • ⚙️Features
    • Dashboard
    • General
      • Advanced Filters
      • Import your data (Excel, Csv)
      • Tag management
      • Custom fields
      • AI Assistant
      • Email templates
    • Data Mapping
    • Record of processing activities
      • "Data controller" record
      • "Data processor" record
      • Establish your record
      • Export / import the record
      • Use a processing activity template
      • Declare a processing activity
      • Complete a data processing activity
        • General information
        • Stakeholders
        • Purposes
        • Dataset
        • Assets
        • Data subjects
        • Data subjects rights (DSR)
        • Recipients
          • Data transfers outside the EU
        • Security measures
        • Impact analysis
        • Documentation
      • Create relationships between processing activities
      • Processing freshness
      • Share the record of processing
      • Data visualization
        • View the treatment tree
        • View the record data map
        • View the transfers map
      • Frequently asked questions
    • Audits and DPIA
      • Create or modify an audit template or DPIA
      • Scheduling an audit or a PIA
      • Share an audit report or PIA
      • FAQ
    • Privacy hubs
      • Create a Privacy hub
      • Configure your Privacy hub
        • Homepage and general configuration
        • Questionnaires
        • Data subject requests
        • Record of processing activities
        • Attachments
        • Organizational chart
        • Contacts
        • Security
        • Appearance and design
      • Preview and share your privacy hub
      • Collecting data processing projects from a Privacy hub.
    • Contracts
      • Declare a Contract
      • Structure of a contract
      • Documents
      • Assets
      • Signers
      • Linked users
      • Sign the contract
      • Docusign integration
      • Contract versions
      • Contract templates
    • Risk management
      • Glossary of terms
      • Risk management process
        • 1. Identification
        • 2. Assess
        • 3. Monitor
        • 4. Control
        • Let's recap
      • Dastra / eBios RM comparison
      • Attach a risk to a processing activity
      • FAQ
    • Planning
      • Create your action plan
      • Create or modify a project or an iteration
      • Monitor, screen or export your tasks
      • Customise the task workflow
      • Share as calendar
      • Customise the task workflow
      • Go further with planning
      • FAQ
    • Data subject right request
      • Manage data subject right requests
      • Set up a data subject right request widget
      • Technical integration
      • API integration
    • Manage data breach notifications
      • Report a data breach
      • Export your data breach notifications
    • Manage cookies consent
      • Widget configuration
        • Preliminary study
        • Cookies scanning
        • Classify cookies by consent categories
        • The purposes of cookies
        • Implement a cookie consent widget
        • Collect proof of cookie consent
        • Go further on cookie consent
        • In case of unavailability
      • Technical integration
        • Functioning of the widget
        • Quick start
          • Wordpress
        • Language management
        • Test the integration of a widget
        • Blocking cookies
          • Blocking iframes (twitter/youtube...)
          • Google Tag Manager
        • Advanced Design
        • Manage consent programmatically
        • User identification
        • Mobile applications
          • Hybrid applications
          • Native applications
        • TCF 1.1/2.0
      • RGAA compliance
      • Breakdown service
    • Regular review (freshness)
    • Custom Reporting
      • Integration with data analysis tools (BI)
    • AI Systems
      • Establishing a record of AI systems
      • Risk analysis and business value
      • Transparency notice
      • AI Models repository
    • Advanced configuration
      • SCIM
      • Roles and permissions
      • Single Sign On (SSO)
        • SAML 2
        • OpenId
        • ADFS
        • Active Directory
        • Okta
        • Known problems
      • References
      • API key management
      • Notifications
      • Workflow steps / process flow
      • Incoming mail data collection
      • OneDrive/Google Drive integrations
      • Webhooks
      • SMTP configuration
      • Workflow rules
      • Message templates
      • Email domains
  • PARTNERS
    • Portal
  • 📄API documentation
    • Configuration
    • Authentication
    • API References
    • Integrations
      • Frequently asked questions
  • 🛡️Security
    • Security at Dastra
    • Security roadmap
    • Quality of Service
  • Certifications
  • 🤖Other
    • FAQ
    • Known problems
    • Changelog
  • Referentials
    • CNIL referentials
      • HR referential from CNIL
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Sur cette page
  • Resolve problems with your browser's cache
  • 401 error during connection
  • Error message : "Prohibited HTML content is present in a field !"

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  1. Other

Known problems

In this page, find the resolution of the main known problems.

Dernière mise à jour il y a 2 mois

Cet article vous a-t-il été utile ?

Resolve problems with your browser's cache

When you use a browser, it uses cache and cookies to store information from websites. Deleting them fixes some problems, such as those related to loading applications like Dastra.

To solve these problems, we provide you with several solutions:

  1. Update your browser, using CTRL + F5 (or MAC + F5)

  2. If the first solution does not work, reset your preferences. This action will allow you to easily delete cookies set by Dastra, clear items from your local storage, and reset your display preferences in Dastra, and may help resolve some display problems and bugs.

To activate it, go to the "profile" tab in your personal settings:

Selecting this option will cause you to lose your column settings in all Dastra tables and re-trigger the display of tutorials in all modules.

These two actions did not solve your problem? Contact the support directly from the application, via chat or the "megaphone" tab.

401 error during connection

Scenario : you connect to Dastra via the url https://app.dastra.eu, you enter your login and you arrive on an error page "Access denied (401)" .

Preview of the page:

Solutions:

  1. Check your computer's clock settings. It's strongly recommended to activate the time synchronization with the internet. Indeed, the expiration times of your identification tokens are compared to the time of your machine. If the date is not well synchronized with the server time, you will encounter this error. To configure your clock, go to the following links:

  2. Use this address to access Dastra: https://app.dastra.eu . You can save it to your favorites. This problem may occur when you try to access Dastra through urls with the domain account.dastra.eu (often automatically saved in your browser's url suggestions)

  3. Clean up your browser's site data and cookies

Error message : "Prohibited HTML content is present in a field !"

This message means that HTML code (usually enclosed in angle brackets < >) is present in a field where HTML is not allowed (for security reasons).

The following message makes it easy to identify the affected field:

🤖
Mac
PC
Prohibited HTML content is present in a field !
Prohibited HTML content is present in a field !