# Support

{% hint style="info" %}
If you encounter any problems accessing the application, you can contact the Dastra support team directly by email at <support@dastra.eu> or by phone at [+33 1 76 31 05 47](telto:+33176310547) (Availability : 9:00 / 18:00 GMT+2)&#x20;
{% endhint %}

In Dastra and beyond, support is available in several ways: the dastronaute assistant, online help or the support request form.

**The dastronaut's assistant**

{% content-ref url="/pages/YQnnHRiVRaSimwXN3ESS" %}
[The dastronaut's assistant](/en/commencer/support/the-dastronauts-assistant.md)
{% endcontent-ref %}

**Online help**

{% content-ref url="/pages/LrkpGosMrriJ33F0eWPv" %}
[Online help](/en/commencer/support/online-help.md)
{% endcontent-ref %}

**Request support**

{% content-ref url="/pages/bb6lt42i0PJ5LgFABYHe" %}
[Request support](/en/commencer/support/request-support.md)
{% endcontent-ref %}

**The customer support process**

{% content-ref url="/pages/Ew3N7wWf7xD9uBZBX3ee" %}
[The customer support process](/en/commencer/support/the-customer-support-process.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://doc.dastra.eu/en/commencer/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.