DASTRA
English
English
  • What is Dastra
  • 🇪🇺USEFUL REMINDERS
    • What is GDPR ?
    • GDPR key concepts
      • Personal data
      • Record of processing activities (ROPA)
      • Privacy impact assessment
      • Data retention period
      • Data Subject Rights (DSR)
      • Privacy by design and by default
      • Security measures
      • Data breach notifications
    • Risk management
      • Definition of risks
      • Risk assessment
      • Vendor risk management
  • 🧑‍🎓GETTING STARTED
    • Setting up
      • Create and set up a workspace
      • Create and set up organizational units
      • Appointing a DPO
      • Add a lead authority
      • Invite users
      • Managing roles and permissions
      • Create and assign teams
      • Frequently asked questions
    • Tutorial
      • Step 1: Setting up
      • Step 2: Map your personal data processing and draw up a register
      • Step 3: Managing risks
      • Step 4: Prioritize actions
      • Step 5: Implement internal processes
      • Step 6: Document compliance
    • Support
      • The dastronaut's assistant
      • Online help
      • Request support
      • The customer support process
  • ⚙️Features
    • Dashboard
    • General
      • Advanced Filters
      • Import your data (Excel, Csv)
      • Tag management
      • Custom fields
      • AI Assistant
      • Email templates
    • Data Mapping
    • Record of processing activities
      • "Data controller" record
      • "Data processor" record
      • Establish your record
      • Export / import the record
      • Use a processing activity template
      • Declare a processing activity
      • Complete a data processing activity
        • General information
        • Stakeholders
        • Purposes
        • Dataset
        • Assets
        • Data subjects
        • Data subjects rights (DSR)
        • Recipients
          • Data transfers outside the EU
        • Security measures
        • Impact analysis
        • Documentation
      • Create relationships between processing activities
      • Processing freshness
      • Share the record of processing
      • Data visualization
        • View the treatment tree
        • View the record data map
        • View the transfers map
      • Frequently asked questions
    • Audits and DPIA
      • Create or modify an audit template or DPIA
      • Scheduling an audit or a PIA
      • Share an audit report or PIA
      • FAQ
    • Privacy hubs
      • Create a Privacy hub
      • Configure your Privacy hub
        • Homepage and general configuration
        • Questionnaires
        • Data subject requests
        • Record of processing activities
        • Attachments
        • Organizational chart
        • Contacts
        • Security
        • Appearance and design
      • Preview and share your privacy hub
      • Collecting data processing projects from a Privacy hub.
    • Contracts
      • Declare a Contract
      • Structure of a contract
      • Documents
      • Assets
      • Signers
      • Linked users
      • Sign the contract
      • Docusign integration
      • Contract versions
      • Contract templates
    • Risk management
      • Glossary of terms
      • Risk management process
        • 1. Identification
        • 2. Assess
        • 3. Monitor
        • 4. Control
        • Let's recap
      • Dastra / eBios RM comparison
      • Attach a risk to a processing activity
      • FAQ
    • Planning
      • Create your action plan
      • Create or modify a project or an iteration
      • Monitor, screen or export your tasks
      • Customise the task workflow
      • Share as calendar
      • Customise the task workflow
      • Go further with planning
      • FAQ
    • Data subject right request
      • Manage data subject right requests
      • Set up a data subject right request widget
      • Technical integration
      • API integration
    • Manage data breach notifications
      • Report a data breach
      • Export your data breach notifications
    • Manage cookies consent
      • Widget configuration
        • Preliminary study
        • Cookies scanning
        • Classify cookies by consent categories
        • The purposes of cookies
        • Implement a cookie consent widget
        • Collect proof of cookie consent
        • Go further on cookie consent
        • In case of unavailability
      • Technical integration
        • Functioning of the widget
        • Quick start
          • Wordpress
        • Language management
        • Test the integration of a widget
        • Blocking cookies
          • Blocking iframes (twitter/youtube...)
          • Google Tag Manager
        • Advanced Design
        • Manage consent programmatically
        • User identification
        • Mobile applications
          • Hybrid applications
          • Native applications
        • TCF 1.1/2.0
      • RGAA compliance
      • Breakdown service
    • Regular review (freshness)
    • Custom Reporting
      • Integration with data analysis tools (BI)
    • AI Systems
      • Establishing a record of AI systems
      • Risk analysis and business value
      • Transparency notice
      • AI Models repository
    • Advanced configuration
      • SCIM
      • Roles and permissions
      • Single Sign On (SSO)
        • SAML 2
        • OpenId
        • ADFS
        • Active Directory
        • Okta
        • Known problems
      • References
      • API key management
      • Notifications
      • Workflow steps / process flow
      • Incoming mail data collection
      • OneDrive/Google Drive integrations
      • Webhooks
      • SMTP configuration
      • Workflow rules
      • Message templates
      • Email domains
  • PARTNERS
    • Portal
  • 📄API documentation
    • Configuration
    • Authentication
    • API References
    • Integrations
      • Frequently asked questions
  • 🛡️Security
    • Security at Dastra
    • Security roadmap
    • Quality of Service
  • Certifications
  • 🤖Other
    • FAQ
    • Known problems
    • Changelog
  • Referentials
    • CNIL referentials
      • HR referential from CNIL
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  1. GETTING STARTED

Support

Learn how to use the support offered by Dastra.

Last updated 3 months ago

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Here are the different ways to contact our support team:

  • Use the

  • By email:

  • By phone: (9:00 AM/6:00 PM / GMT+2)

In Dastra and beyond, support is available in several ways: the dastronaute assistant, online help or the support request form.

The dastronaut's assistant

Online help

Request support

The customer support process

🧑‍🎓
support request form
Online chat
support@dastra.eu
+33 1 76 31 05 47
The dastronaut's assistant
Online help
Request support
The customer support process