> For the complete documentation index, see [llms.txt](https://doc.dastra.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.dastra.eu/en/commencer/support/request-support.md). # Request support Learn how to make a support request in Dastra. Sometimes the problem you're experiencing can't be solved through this documentation, the dastronaute assistant or online help. In this case, Dastra gives you the option of contacting us directly from the application, either via the "Help" button at the bottom left of the screen, or by accessing the support request questionnaire at the top right of the screen:

The support button at the top right of the screen

## Support request questionnaire After clicking on the support button, a window appears in the application, allowing you to select the subject of your request. Choose one of the six possible options, detail your response and click on the “Send request” button.

Support request form

When creating your ticket, you can provide us with prior authorization to conduct tests on your workspace by leaving the

Pre-authorization test box

This allows us to develop more quickly and efficiently in response to your request. That's it, your support request has been sent! Our team will get back to you as soon as possible. This service is available 24 hours a day, 7 days a week, and allows us to keep a record of all requests for efficient follow-up. ## Chat Integrated into our website, it is designed for quick questions that don't need to be logged. Response time is around 1 hour on average, during the hours when our support team is available. ## Phone For application access problems or major critical emergencies :\ [+33 1 76 31 05 47](telto:+33176310547) (Availability: 9:00 / 18:00 GMT+2) ## Other requests If you wish to make another type of request, or if you have not yet created an account in Dastra, you can send your request directly to us at [support@dastra.eu](mailto:support@dastra.com). This ensures that all requests are centralized and handled as part of the official support process. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://doc.dastra.eu/en/commencer/support/request-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.