# Quality of Service ## Infrastructure & scalability Our cloud infrastructure allows us to scale up our applications to reduce the impact of increased audience on response times. ## Real-time transparency on the availability of our services All of our services are monitored by probes in real time. You can check the status of the service on the following page: [**https://status.dastra.eu**](https://status.dastra.eu) ## Availability Our goal is to ensure an availability rate of 99.5% and a response time of our Rest API <1000ms ## Support Our support team is committed to responding to all tickets in less than 48 hours. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.dastra.eu/en/security/qualite-de-nos-services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.