> For the complete documentation index, see [llms.txt](https://doc.dastra.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.dastra.eu/en/security/qualite-de-nos-services.md).

# Quality of Service

## Infrastructure & scalability

Our cloud infrastructure allows us to scale up our applications to reduce the impact of increased audience on response times.

## Real-time transparency on the availability of our services

All of our services are monitored by probes in real time. You can check the status of the service on the following page: [**https://status.dastra.eu**](https://status.dastra.eu)

## Availability

Our goal is to ensure an availability rate of 99.5% and a response time of our Rest API <1000ms

## Support

Our support team is committed to responding to all tickets in less than 48 hours.


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