> For the complete documentation index, see [llms.txt](https://doc.dastra.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.dastra.eu/security/qualite-de-nos-services.md).

# Qualité de nos services

Nous faisons le maximum pour garantir la meilleure disponibilité et le bon fonctionnement de nos services.

## Infrastructure & scalabilité

Notre infrastructure cloud nous permet d'assurer la mise à l'échelle de nos applications de manière à réduire l'impact d'une augmentation d'audience sur les temps de réponse.

## Transparence en temps réel sur la disponibilité de nos services

L'ensemble de nos services sont monitorés par des sondes en temps réel. Vous pouvez consulter l'état du service sur la page suivante : <https://status.dastra.eu>

## Disponibilité

Notre objectif est d'assurer un taux de disponibilité de 99.5% et un temps de réponse de notre API Rest < 1000ms

## Support

Notre équipe support s'engage à répondre à tous les tickets en moins de 48h.


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