# Support

{% hint style="info" %}
Si vous rencontrez un problème d'accès à l'application, vous pouvez contacter directement l'équipe support Dastra par mail à l'adresse <support@dastra.eu> ou par téléphone au [+33 1 76 31 05 47](telto:+33176310547) (Disponibilité : 9:00 / 18:00 GMT+2)
{% endhint %}

{% embed url="<https://youtu.be/IYzuJwCD9tw>" %}

Dans Dastra et au-delà de la présente documentation, le support est accessible de plusieurs manières : l'assistant dastronaute, l'aide en ligne ou le formulaire de demande de support.

### L'assistant dastronaute

{% content-ref url="/pages/-MTVSjD9\_-\_Cv-qMGMqV" %}
[L'assistant dastronaute](/getting-started/le-support/lassistant-dastronaute.md)
{% endcontent-ref %}

### L'aide en ligne

{% content-ref url="/pages/-MTVT3d6HbbAgNVp\_GM4" %}
[L'aide en ligne](/getting-started/le-support/laide-en-ligne.md)
{% endcontent-ref %}

### Demande de support

{% content-ref url="/pages/-MTVT9mxCq0Xb-i4vcUZ" %}
[Demande de support](/getting-started/le-support/faire-une-demande-de-support.md)
{% endcontent-ref %}

### Le processus de support client

{% content-ref url="/pages/mg9CfiR8teujctK0BaxV" %}
[Le processus de support client](/getting-started/le-support/le-processus-de-support-client.md)
{% endcontent-ref %}


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